MELBOURNE LAB
SAMANTHA MYERS
TECHNICAL SUPPORT ENGINEER
■ MISSION PROFILE
With 14+ years of field-tested IT support experience and some leadership under my belt, I specialise in building user-first systems that actually work. From Jamf fleet management to corporate infrastructure, I keep the lights on while making IT support something people don't dread.
My approach combines technical know-how with operational efficiency—managing complex environments, translating 'developer' into human-readable instructions, and occasionally fixing plumbing. Every system is designed with the end user in mind, because technology should serve people, not frustrate them.
▲ OPERATIONAL PHILOSOPHY
USER-FIRST SYSTEMS
Technology should serve people, not complicate their work. Every system I build prioritizes user experience and operational efficiency.
STRATEGIC EXECUTION
Bridging the gap between technical complexity and business objectives. Clear communication, systematic planning, measurable results.
CONTINUOUS IMPROVEMENT
Systems evolve, teams grow, and challenges change. I adapt quickly, learn constantly, and optimize relentlessly.
TEAM SYNERGY
Great systems require great teams. I focus on collaboration, clear documentation, and knowledge sharing across all levels.
◆ OPERATIONAL CAPABILITIES
TECHNICAL OPERATIONS
- Corporate IT Infrastructure Management
- Device Fleet Operations (Jamf, MDM)
- Cloud Systems Administration (Google Workspace, Okta)
- Network Operations & Security
- Service Delivery Optimization
- Technical Documentation & Knowledge Management
LEADERSHIP & MANAGEMENT
- Engineering Team Leadership
- Service Desk Management
- Cross-Functional Project Coordination
- Strategic Planning & Execution
- Process Design & Improvement
- Stakeholder Communication
SPECIALIZED SKILLS
- User Experience & Accessibility
- Incident Response & Troubleshooting
- Vendor & Tool Evaluation
- Onboarding & Training Programs
- Technical-to-Business Translation
- Change Management
● CERTIFICATIONS & EDUCATION
JAMF CERTIFIED TECH
Jamf
SECONDARY EDUCATION
Trinity College, Gawler
READY TO DEPLOY?
Open to leadership roles in corporate engineering, IT operations, and service delivery management.